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Reservation process
 Excellent Satisfactory Unsatisfactory

Check-in Process
 Excellent Satisfactory Unsatisfactory

Room Décor
 Excellent Satisfactory Unsatisfactory

Sleep quality
 Excellent Satisfactory Unsatisfactory

Breakfast
 Excellent Satisfactory Unsatisfactory

Conference
 Excellent Satisfactory Unsatisfactory

Facilities
 Excellent Satisfactory Unsatisfactory

General cleanliness
 Excellent Satisfactory Unsatisfactory

Check-out process
 Excellent Satisfactory Unsatisfactory